Refund is not our idea, we are looking for the best quality of every item on this website. We’ll try to resolve the mistake or complete your ideas.
We’re looking forward to receiving your satisfaction at any case.
Late delivery or missing files/link (if applicable)
If you couldn’t download the file or find the link as well, first check your site, device or internet again.
Please contact us via email: Cs@doranstars.com if you can’t solve the problem.
The item is digital instant download so that you are able to download immediately the file/order after you have purchased. NO physical items would be shipped.
After purchased action
Exchange time: around 12 hours to 3 days of working
Solve problem (if appeared): around 12 hours to 3 days of working
We support 24/7; however, please wait for us from 12 hours to 48 hours due to the number of custom requests.